Our leadership in the managed cloud has been recognized by industry analysts and some of the biggest, most demanding customers on the planet. Our accolades include:
Every year, Gartner evaluates hosting providers according to completeness of vision and ability to execute. We have been positioned as a leader in the 2015 Magic Quadrant for Cloud-Enabled Managed Hosting, North America 3 years in a row. We have also been positioned as a leader in the 2015 Magic Quadrant for Cloud-Enabled Managed Hosting, Europe.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Some cloud vendors provide basic break-fix support. Our elite staff provides elite grade technical support. The difference being, is that we are available to help during the day, dinner time, in the night hours, when you least expect we will answer! It’s an obsessed, WOW approach to customer service that infuses everything we do. You don’t pay extra for it. It comes as a standard approach to our email support response.
Geek grade support means that our engineers and their specialized expertise are always available to you, 24x7x365. We do some of our best work at on Sunday and on new years Day.
Our customers think of us as an extension of their teams—and that’s how we think of ourselves. We’re available for everything from guidance on your IT architecture to helping you implement proactive monitoring and website security solutions for your online hosting infrastructure, and offering application-level support for, say, development or even design or your online presence.
Our industry-leading service level agreements guarantee exceptional reliability and uptime. We’ve delivered 99.97% infrastructure uptime for years. But we regard our SLAs as just the beginning of our commitment. Fanatical Support means that we’re driven to exceed your expectations, to always have your back, and to serve as full partners in your success.
It isn’t just expert and friendly service (though that’s most of it). It’s the result of a refined business process that Mailstratus management has been working to achieve and polish for the past 14 years.
It starts with the way we hire: for attitude and aptitude. Then we train for technical skills. We do that at scale, in our offices in Canada, constantly enhancing each technician ability to leverage the latest technologies on your behalf.
Elite Grade Support is something that we measure carefully by surveying about 400 of our 5000+ customers every day. Support teams are assessed and rewarded based on those surveys and on the proportion of their customers who stay with us, grow with us, and recommend us to their friends.
Elite Grade Support flows from our belief that exceptional customer service can’t be commanded. It can only be volunteered by us who are empowered to spend time and resources to serve their customers, without asking anyone’s permission—who get to know their customers and find fulfillment in helping them succeed, grow, invent things, and create jobs.
Elite Grade Support flows from the strength of a workplace culture that has helped us become one of the best places to work. Our culture has attracted so many applicants that we accept a smaller percentage than Harvard does. It’s no coincidence that we hire a lot of military veterans. We’re the few, the proud.